The journey from there to here.
I'm a career problem solver, supporting cross-functional digital product teams as a UX design manager and mentor. I started my career path in print design, but quickly converted to the web after discovering a love for the flexibility of the digital design canvas. More than 20 years after making the switch, I'm still smitten with syntax + taken with tags. But along the way, I started to evolve.
The focus of my work changed from making magazine-glamorous websites, to digging into the behavioral nuances + gestures of users. Efficiencies, frustrations, ease-of-use, complete failures -- I developed intense empathy for + loyalty to my end users, compelled to show up for the ones using the technology I helped build. Maybe that's just a sign of maturing in this line of work, but I think that's when I moved away from graphic design, + found myself in love with user-centered design. I work in technology, but I have equal passion for the usability of chairs, highway systems, + carry-out boxes.
Today I help scope, plan, research, design, + develop web applications + interact symbiotically with product managers, analysts, software engineers, + business partners. My experience over the years has helped me develop a skill set that enables me to contribute measurably to a diverse team, a gift + responsibility I feel truly humbled + privileged to have.
My name is Jen, + it's a pleasure to meet you!
